a. Order Confirmation:
Upon successful payment, an order confirmation email will be sent to the provided email address.
b. Order Changes:
We are unable to modify orders once they are placed. Please ensure all details are accurate before confirming your purchase.
c. Order Cancellation:
Contact care@magicfitness.com for assistance.
a. Processing Time:
Orders are typically processed within 2-3 business days.
b. Shipping Methods:
We offer standard and express shipping options. Delivery times vary based on the selected method and destination.
c. Shipping Costs:
Shipping costs are calculated at checkout and are based on the selected shipping method and delivery location.
d. Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
a. Return Policy:
Returns are accepted for eligible items (e.g., unused, in original packaging). Contact care@magicfitness.com for assistance.
b. Return Procedure:
To initiate a return, please contact care@magicfitness.com. Provide your order number and reason for the return.
c. Refunds:
Refunds will be processed after receiving and inspecting the returned item.
a. Contact Information:
For inquiries or assistance, please contact our customer support team at care@magicfitness.com.
b. Response Time:
We strive to respond to customer inquiries within 2 business days.
a. Investigation Process:
In the rare event of a lost or significantly delayed shipment, please contact [Customer Support Email/Phone] for assistance.
b. Compensation:
Compensation for lost or delayed shipments will be determined on a case-by-case basis.
a. Product Inspection:
All products undergo quality control measures before being shipped to ensure they meet our standards.
This fulfillment policy is subject to change. Customers will be notified of any updates via email or through our website.
We appreciate your business and are committed to providing a positive shopping experience. If you have any questions or concerns, please contact our customer support team.